Delivery & timing

When will I get my mail?
Subscriptions close on the 20th (KST), and all mail ships together on the 25th. Every envelope travels from South Korea, so it has a long way to go — usually 2–4 weeks from the 25th, though some routes take 5–6. Each payment reserves the next envelope going out on the next 25th.

I subscribed just after the 20th — when will mine arrive?
If you joined just after a closing date — the 20th — your first envelope ships on the 25th of next month, not this month. That's the longest wait you'll have — it settles into a steady monthly rhythm after that.

I was charged again but haven't received anything — where's my mail?
Mail usually takes 2–4 weeks, so sometimes a payment comes around before your envelope arrives. Your envelope is still on its way, and each payment simply reserves the next one. You'll always receive a receipt, and there's never anything you need to do.

It's been over 6 weeks — should I worry?
This is rare in my experience, but by then an envelope has usually either gone missing in transit or come back to me because an address wasn't quite right. It's worth double-checking yours is correct, then just email me at hello@puuung1.com with your name and the month you're missing, and I'll happily send another.

Billing & account

When will I be charged?
Once a month, on the same date you first subscribed — subscribe on the 12th, and it's the 12th every month after.

Can I have multiple subscriptions?
Yes. Each one goes out as its own envelope, to its own address — so you can send happy mail to more than one doorstep, including someone other than yourself.

How do I update my shipping address?
Anytime, from your subscription page. If you're moving, change it before the 20th — after that I've usually printed the month's labels already.

Which countries do you ship to?
Just about everywhere — 211 countries at last count. Checkout will confirm yours is on the list. Now and then a route closes for reasons outside my hands — postal restrictions, that sort of thing — but those are rare.

Can I track my mail?
No — and I've come to think that's part of it. Tracking would mean a different, costlier kind of postage, and it would trade away some of the quiet of not knowing exactly when it lands. It comes the old-fashioned way: one day it's simply there.

How do I cancel?
Anytime, from your subscription page. Once you cancel, the charges simply stop — no note to write, no reason to give.

Where can I find my receipts and invoices?
They're all on your subscription page — every receipt and invoice, ready to view or download whenever you need one.